Payment & Cancellation Policy — In Short
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New patients: Payment is required in advance to confirm your initial appointment.
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Returning patients: Payment is due on the day of treatment, following your appointment, unless agreed otherwise.
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Insured patients: Please check your insurance cover, authorisation and any excess or shortfall before treatment.
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Travel fees: Additional travel charges may apply for appointments outside my usual service area. Any applicable charges will be confirmed before your booking is confirmed.
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Cancellations: You can cancel or reschedule without a cancellation charge with more than 48 hours’ notice. Cancellations within 48 hours may incur a charge of up to 50% of the total agreed booking value.
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Missed appointments: If you are unavailable, access cannot be obtained, or the appointment cannot safely or suitably proceed, a charge of up to the full appointment fee may apply, depending on the circumstances.
All charges will be assessed fairly and proportionately, taking the circumstances into account.
Please make sure you read the full policy on Payment and Cancellations by downloading it here, and are happy to accept these terms before booking.
Your statutory consumer rights are not affected by these terms.
Privacy notice
Amy Fairclough – Neuro & Rehabilitation Physiotherapy respects your privacy and is committed to keeping your personal information safe.
We collect the information needed to manage your appointments and provide our services. This may include your name, contact details, appointment history, relevant medical information and clinical notes, as well as invoices, payment records and information about outstanding balances.
How we use your information
We use your information to arrange appointments, provide and document your care, communicate with you, manage invoices and payments, and meet our legal and professional obligations.
How we protect your information
Your information is kept securely and is only accessed by authorised people who need it for their work. We only share it where necessary and lawful, for example with relevant healthcare professionals, service providers or legal authorities.
Your rights
You have rights over your personal information, including the right to request access to it and, in certain circumstances, to ask for it to be corrected or erased.
To request a copy of our Full Privacy Policy, questions about your personal information, or to exercise your rights, please contact:
Amy Fairclough - info@amyfphysio.co.uk - 07716193691
You have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are concerned about how your information is handled.